Terms and conditions

These terms and conditions apply to customers purchasing goods via epicarmoury.com:

EPIC ARMOURY
Iron Fortress ApS
CVR no.: 30558758

Kornmarksvej 12-14
2605 Brøndby, Copenhagen
Denmark

info@epicarmoury.com

 

 

1. Conclusion of Contracts

Epic Armoury reserves the right to claim that prices have been misprinted on the Epic Armoury online shop.

A final and binding agreement between you and Epic Armoury has been concluded when your order has been accepted by Epic Armoury. Epic Armoury will send you confirmation of receipt by email when the order has been received, and a shipment confirmation by email when the shipping is underway. The order receipt received immediately after submitting the order does not constitute an order confirmation.

To shop in our webshop epicarmoury.com, you must be 18 years old and be in the possession of a valid accepted credit card. You are solely responsible for submitting correct information to the webshop.

 

2. Prices and Payment

All prices stated are inclusive of Danish VAT. The applicable price is the one stated on Epic Armoury’s online shop in respect to the relevant product on the date of placing the order. Any customs or import duties that are charged once the order reaches its destination country will be paid in full by Epic Armoury. 

Payment is made using a valid credit card, including: Visa, MasterCard, Electron, Union Pay or JCB. It is also possible to pay by PayPal. Once we receive the order, it will be processed and you will receive a confirmation email.

Preorders

You can pre-order products that are in transit to our warehouse on the website, receiving one as soon as they arrive on stock. When you pre-order a product, we will withdraw the payment within 5 business days and keep it up to 120 days. If we are unable to send you the product within 120 days, the pre-order will be automatically canceled and your payment will be refunded, unless written consent is given, to prolong the waiting period. You can cancel your pre-order at any given time before the product arrives and be given a full refund.

Please note that we only send orders that are complete, we do not partially ship orders.

If you wish to cancel a pre-order, please write to Info@epicarmoury.com with the subject line: CANCEL PRE-ORDER (ORDER NUMBER)

Vouchers

Vouchers are a % or cash discount that can be used during checkout of your order. If you receive a voucher, you will be given a unique code. Enter this code into the appropriate payment section box when making your purchase. You can make a purchase by visiting your shopping cart. Vouchers are given by our customer support team under special circumstances.

 

Common questions regarding payment:

Is It safe to pay at EpicArmoury.com?

Yes. We have taken necessary precautions in order to make our website and payment options as safe as possible.

Can I pay by bank transfer at Epicarmoury.com?

No. This is an option we only offer to our resellers through ironfortress.com.

  

3. Delivery

Orders are packed and shipped individually from our warehouse located in Copenhagen, Denmark. If you need delivery within Australia, New Zealand, Canada and North America, orders may be filled by our local Epic Armoury partners to accommodate faster delivery times. This does not add any additional cost to your purchase.

We usually pack and ship your order within 2 business days, but delays may occur. Orders are shipped through UPS and the delivery time will depend on the country of destination. 

Epic Armoury will also pay additional fees in regards to customs tax or fees related to delivery of the package in the receiving country.  Do note that when receiving a package, a sign off is required on your part, before you can receive it. This means that we cannot deliver to P.O Boxes or Dropoff points. 

Import fees & Value added Tax

Epic Armoury reserves the right to following: 

• Not to accept orders placed in a country other than the destination country.
• Not deliver any parcel without sign off from the receiver.
• To merge shipments if two or more orders are made to the same location.* 
• No obligation to deliver goods which are out-of-stock.
• To ship orders through other worldwide distributors of the Epic Armoury range. In such cases, we will contact the placeholder of the order before the order is shipped from the distributor.
• To split an order in different smaller orders and send different parts of the order from different distributors of the Epic Armoury range.
• Not to accept orders placed via Epic Armoury’s online shop.

 * Should you not want your order to be bundled into one shipment, for whatever reason, please write it in the comments section when making your order. 

4. Return a product

If you aren’t satisfied with a product you bought from epicarmoury.com, we offer a refund within the first 30 days of receiving the product.

In order to make a return, fill out our return form and send it to our email at info@epicarmoury.com, or contact one of our Recommended Retailers to save shipping costs and return your unwanted products locally. You cannot receive your money back by returning a product to your local Recommended Retailer, but will instead receive a store credit voucher in order to purchase a different product. You can find your local Partners and Recommended Retailers on this list. 

Note that returned products should be in the same condition as you received it, and you're responsible for all shipping costs when sending the product back to our office in Denmark. The responsibility of the product is yours until it arrives at Epic Armoury, so make sure to keep the shipping receipt.

When using a Service Fee, a product will be considered to be modified.

Products that have been modified will no longer be covered under the 30 day return policy of Epic Armoury.

Modified products are still eligible to be sent in and be replaced, in the case of defects.

When returning a product, shipping prices may vary from the shipping prices Epic Armoury offers.

 

5. In case of a defective product

If you detect a manufacturing defect in your product within 2 years of purchase, we will repair or replace the product.

To claim a replacement or repair, fill out our return form and send it to our email at info@epicarmoury.com, or contact one of our Recommended Retailers to save shipping costs and return your defected product locally.  You cannot receive your money back by returning a product to your local Recommended Retailer, but will instead receive a store credit voucher in order to purchase a replacement. You can find your local Partners and Recommended Retailers on this list. 

We will only repair or replace products that have a fault in the original construction. This means that if you did not care for your product or used it incorrectly, you are not entitled to a repair or replacement.

When we receive your email, we will determine how to handle your request and instruct you with the shipping details.

 

6. Privacy policy

This website and its owners take a proactive approach to user privacy and ensure that the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all Danish national laws and requirements for user privacy. We collect, store and process your information in order to complete your purchase or provide subsequent services. For you to enter into this agreement with us at Iron Fortress, we collect the following information:

• Name
• Address
• Telephone number
• E-mail address

 

CONTACT & COMMUNICATION

Users contacting this website and/or its owners do so at their own discretion. Your personal information is kept private and stored securely for up to five years, after which your information is deleted. Every effort has been made to ensure a safe and secure email form submission process, but Iron Fortress advises users using our email form processes that they do so at their own risk. Iron Fortress uses any information submitted to provide you with further information about the products / services it offers or to assist you in answering any questions or queries you may have submitted. Your personal information is disclosed to third parties only as permitted by law.

USE OF COOKIES

This website uses cookies to optimize the user’s experience while visiting the website. Where applicable, this website uses a cookie control system that allows the user to give our website permission to use cookies on their computer/device on their first visit to the website. Users are advised that if they wish to deny the use and saving of cookies from this website onto their computers’ hard drives, they should take necessary steps within their web browsers’ security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics and Facebook pixel, which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save, or collect personal information. You can read Google's privacy policy here for further information: http://www.google.com/privacy.html.

Other cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programs, sponsored links, or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

EMAIL NEWSLETTER

This website operates an email newsletter program with MailChimp, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. All personal details relating to subscriptions are held securely. No personal details are passed on to third parties or shared with companies/ people outside of Iron Fortress ApS and MailChimp. See MailChimp’s privacy policy here: http://mailchimp.com/legal/privacy.

Email marketing campaigns published by Iron Fortress ApS may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include, but is not limited to, the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based on their activity. Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable, clear instructions on how to unsubscribe will by detailed instead.

EXTERNAL LINKS

Although this website only looks to include quality, safe, and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

 

7. Intellectual Property

Iron Fortress is the sole owner of the brands “Epic Armoury,” “Dark Moon,” “Stronghold,” “Epic Effect,” “Zombieløbet,” and the “Ready for Battle” series, including copyrights and trademarks for the designs and names of the products and brand logos.

All content on Iron Fortress' and Epic Armoury's websites, including but not limited to images, artwork, text, audio clips, and video clips, are, unless otherwise stated, owned and controlled by Iron Fortress and may not in any way be reproduced, copied, republished, uploaded, posted, transmitted or distributed. Modifications of the content or unauthorized use of the content for any purpose is a violation of Iron Fortress legal rights. The use of any Iron Fortress content on any other website or networked computer environment is prohibited unless explicitly authorized. Any permission to use such material must be issued by Iron Fortress in writing to be valid.

Brands “Epic Armoury,” “Dark Moon,” “Stronghold,” “Epic Effect,” “Zombieløbet,” and “Ready for Battle” content on this site are owned by and used with the permission of Iron Fortress ApS.